Politica di Sostenibilità

1. Sustainability Commitment

Store management is committed to promoting sustainable development through responsible environmental, social, and economic practices.

We recognize the importance of reducing the environmental impact of our activities and contributing to a more conscious and durable consumption model, in compliance with current Italian legislation.

2. Materials and product selection

In the selection of furnishing products, particular attention is paid to the quality, durability, and safety of the materials used.

We favor the use of durable materials and solutions designed to ensure a long product life, contributing to waste reduction and limiting the frequent replacement of items.

Whenever possible, we collaborate with suppliers who adopt responsible production processes that comply with applicable environmental standards.

3. Packaging and logistics

We are committed to optimizing packaging to reduce material consumption and limit waste.

Packaging is designed to adequately protect products during transport, reducing the risk of damage and unnecessary returns.

Efficient logistics management contributes to the reduction of transport-related emissions.

4. Social responsibility and working conditions

We promote ethical and responsible practices throughout the supply chain.

We collaborate with partners who respect labor laws, safety regulations, and fundamental human rights, in accordance with applicable legislation.

We do not tolerate exploitative practices or working conditions that do not comply with legal standards.

5. Returns management and waste reduction

In the event of a return, the customer can exercise their right within 15 days of receiving the order.

The return label is included inside the package upon delivery (the customer receives the return shipping label directly in the package).

Once the returned product has been received and verified, the refund is processed within 2–3 business days.

Through careful verification of returned products, we promote, where possible, the reintroduction of suitable items into the sales cycle, contributing to waste reduction.

The customer can request order cancellation within a maximum of 24 hours from purchase, provided the order has not yet been shipped.

6. Continuous improvement

The sustainability policy is periodically reviewed to identify new opportunities for improvement and adaptation to regulatory and technological developments.

We are committed to promoting transparency and accountability in our activities, encouraging sustainability-oriented behaviors both internally and with business partners.

7. Contacts

For any information regarding this Sustainable Development Policy, you can contact us via:

Email: info@ilmercatinobiellese.it
Phone: +39 015 254 4391
Address: Via Cavour, 40, 13894 Gaglianico, BI, Italy
Service hours: Monday to Friday, from 9:00 AM to 6:00 PM (CET)